OUR 3-YEAR WARRANTY POLICY
Our warranties cover manufacturing defects only. Where a defect is confirmed, we undertake to repair or replace your product.
If you think you have a defect covered by our warranty, please contact our team via our <u>contact form</u> to make a claim.
LUGGAGE
All our luggage comes with a 3-year limited warranty covering:
- Wheels, zips, handles and nylon compression straps
- Specific cracks or breakages in the polycarbonate shell or aluminium protectors
The warranty does not cover:
- Defects caused by misuse
- Second-hand purchases, or purchases without proof of purchase directly from Sac Cabine
- Cosmetic damage (scratches, scuffs, marks) or normal wear and tear that does not affect the use or functionality of the product.
SOFT BAGS AND ACCESSORIES*
Our soft bags and accessories (bags, packing cubes, pouches) come with a 3-year limited warranty against manufacturing defects. During this period, we will repair or replace your product free of charge.
The 3-year warranty does not cover:
- Defects caused by improper use
- Second-hand purchases, or purchases without proof of purchase directly from Sac Cabine
- Cosmetic damage and normal wear and tear that does not affect the use or functionality of the product.
*This warranty does not cover small leather goods.
SMALL LEATHER GOODS
Our small leather goods are covered by a 3-year limited warranty against manufacturing defects. During this period, we will repair or replace your item free of charge.
The 3-year warranty excludes:
- Defects caused by misuse
- Second-hand purchases, or purchases without proof of purchase directly from Sac Cabine
- Cosmetic damage and normal wear and tear that does not affect the use or functionality of the product.
POWER BANK
The power bank built into our cabin luggage is covered by a 3-year warranty.
IMPORTANT INFORMATION:
- Proof of purchase (your Sac Cabine order number) is required to process your claim.
- Cosmetic damage and normal wear and tear are not covered.
- If you now live outside the region where you made your purchase, Sac Cabine does not cover shipping costs, nor any customs charges or taxes applied by the carrier.
- The remedies offered may vary depending on your location, product availability and your specific circumstances.