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Our return and exchange policy lasts 100 days.
To be eligible for a return, your item must be in good condition.
It must also be in its original packaging (if still in your possession).
There are certain situations where a refund may not be granted (if applicable):
We accept exchanges for any reason, unless the item is not in good condition, is damaged, or has missing parts for reasons not due to our error, but rather the customer's fault.
If an exchange is requested more than 100 days after delivery, we reserve the right to refuse the request, except in special cases and circumstances*
If you wish to proceed with an exchange, here is the corresponding page here.
Once we have received and inspected your returned item, we will send you an email to confirm that we have received it.
We will also notify you of our decision regarding the approval or rejection of your refund request.
If your request is approved, your refund will be processed and automatically applied to your original payment method, and you will receive your refund within 5 to 10 days on average.
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card company, as there may be a processing time before your refund is officially posted.
Then, contact your bank. There is often a processing time required before a refund is posted.
If you have completed all of these steps and have still not received your refund, please contact us via our contact form.
Depending on where you live, the time it may take for us to receive your product may vary.
If you have decided to exchange a product, the delivery time for the new product is the same as for a standard item; here is our page with our delivery times.
Whether it’s to track an order, get advice on our products, or simply say hello — our team will get back to you as soon as possible.
We generally reply within 24 hours.