Our 3-year warranty policy
Our warranties exclusively cover manufacturing defects in our products. In the event of a verified defect, we commit to repairing or replacing your product.
If you believe you have encountered a defect covered by our warranty, please contact our team via our contact form to submit your request.
LUGGAGE
All our luggage comes with a 3-year limited warranty covering:
- Wheels, zippers, handles, and nylon compression straps
- Specific cracks or breaks in the polycarbonate shell or aluminum protectors
The warranty does not cover:
- Defects related to misuse
- Second-hand purchases or those without proof of direct purchase from Sac Cabine
- Cosmetic damage (scratches, scuffs, marks) or normal wear and tear that does not affect the use or functionality of the product.
SOFT BAGS AND ACCESSORIES*
Our soft bags and accessories (bags, organizers, pouches) are covered by a 3-year limited warranty against any manufacturing defects. During this period, we will repair or replace your product free of charge.
The 3-year warranty does not cover:
- Defects caused by incorrect use
- Second-hand purchases or those without proof of direct purchase from Sac Cabine
- Cosmetic damage and normal wear and tear with no impact on the use or functionality of the product.
*This warranty does not cover small leather goods.
SMALL LEATHER GOODS
Our small leather goods are covered by a 3-year limited warranty against manufacturing defects. During this period, we will repair or replace your item at no cost.
The 3-year warranty excludes:
- Defects caused by misuse
- Second-hand purchases or those without proof of direct purchase from Sac Cabine
- Cosmetic damage and normal wear and tear with no impact on the use or functionality of the product.
EXTERNAL BATTERY
The external battery integrated into our carry-on luggage is covered by a 3-year warranty.
Important information:
- Proof of purchase (Sac Cabine order number) is required to process your request.
- Cosmetic damage and normal wear and tear are not covered.
- If you now reside outside the region of purchase, Sac Cabine does not cover shipping costs or any potential customs fees or taxes imposed by the carrier.
- The solutions offered may vary depending on your location, product availability, and your specific situation.